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我要如何申請退貨?


【瑕疵退貨】
Aesop亞士多手工女鞋在出貨前都會仔細的將商品檢查過,若您收到瑕疵商品,Aesop亞士多手工女鞋跟您抱歉。
收到瑕疵商品欲退貨,請閱讀以下注意事項:
 
1. 請您先將瑕疵部位拍照下來,在七天鑑賞期之內寄到客服信箱aesopshoes@gmail.com,Aesop會盡快將處理方式回覆給您,
如等待超過兩個不含假日的工作天未收到回覆,可能是有漏信的狀況,請您再主動聯絡Aesop
2. 若有現貨,Aesop亞士多手工女鞋會盡快將完好的鞋子寄送給您,工作天需要2 ~ 4天


以下商品狀況非屬瑕疵範圍亦不接受退貨,請您特別留意:

已穿出門過,收到商品後,請儘速檢查
人為因素造成的商品破損(例如:不當的踩著鞋子後踵所造成的損壞)
遇到天氣因素鞋子淋濕造成的損壞


 
【收到錯誤商品】
若您收到錯誤商品,Aesop跟您抱歉,造成您的不便。
欲退換錯誤商品,請閱讀以下注意事項:

1. 當您認為收到的商品跟您當初下訂的不相同時,請先核對保固卡上的商品編號是否與當初下單的商品編號相同,
再與客服人員連絡,填寫Aesop亞士多手工女鞋onlin shop退貨表單,我們將會盡快與您聯繫,進行商品的確認與退貨作業


 【欲更換商品顏色或尺寸】
Aesop出貨作業是以訂單系統所顯示的資料進行出貨作業,
若因個人因素欲換貨,請閱讀以下注意事項:

1. 收到商品檢查試穿後,若因個人因素欲換尺寸或鞋款,請先填寫Aesop亞士多手工女鞋onlin shop退貨表單
完成後客服將會盡快地與您聯繫,做商品的退換確認,此項目工作天需要3 ~5天,請耐心等候。
2. 因個人因素欲更換商品之退貨運費,由買家負擔,便利超商交便貨店到店來回運費新台幣60元
 

申請退貨前我要注意什麼?

1. 所有售後服務規定都需在入收到商品的七日內完成,所以務必請您收到商品後要馬上檢查唷
2. 如需要售後服務而欲自行寄回商品,請您一定要先與Aesop客服聯絡,Aesop一定會竭盡地為您服務,
請勿在未告知的狀況下就逕自將商品寄回,Aesop將無法受理唷
3. 請將欲退貨的商品出貨明細,隨退貨商品一併寄回
4. 若欲退換貨,商品請保持無任何氣味與污漬沾染並且完整包裝,
Aesop亞士多手工女鞋收到商品後若該退貨商品無法通過檢查(不符合以上售後服務範圍內之情形),Aesop將無法受理您的
5. 若欲寄回商品,鞋盒、保固卡與出貨明細請一併寄回



---------------------------------------------- English Version ------------------------------------------------

Refunds and  Exchange :
The most important thing that we care about is quality and also how the shoes make you feel.
We gladly accept all the returns and exchanges under the following TERMS & CONDITIONS:

1. We have a 7-day exchanged policy. 
The period starts from the date you receive the product you ordered. 
After the period, we no longer allow exchanges or refund. 


2. For refunds, we refunds you the full purchase price as soon as we receive shoes back. 
Please notice us BEFORE you returns the shoes. The unknown case is not acceptable. 

3. Shoes must be returned in unworn/original condition. When trying shoes on, 
please walk only on carpeted surfaces to avoid marks & scuff on soles.

4. Please notify us before sending shoes back. 

5. Please make sure the refunds products or exchange products are sent 
with invoice, warranty card and a completed wrapped. 

When you are not sure about if you can make the exchanging in “the condition” you encounter, 
please write us without hesitation. We gladly find the solution with you. 

Customer Service Email: aesopshoes@gmail.com


You can contact us at any time through message system or email. 
Please kindly note that we may have time differences, so we usually respond to your questions 
within 12 hours.