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Return Policy

Refunds and  Exchange :
The most important thing that we care about is quality and also how the shoes make you feel.
We gladly accept all the returns and exchanges under the following TERMS & CONDITIONS:

1. We have a 7-day exchanged policy. 
The period starts from the date you receive the product you ordered. 
After the period, we no longer allow exchanges or refund. 


2. For refunds, we refunds you the full purchase price as soon as we receive shoes back. 
Please notice us BEFORE you returns the shoes. The unknown case is not acceptable. 

3. Shoes must be returned in unworn/original condition. When trying shoes on, 
please walk only on carpeted surfaces to avoid marks & scuff on soles.

4. Please notify us before sending shoes back. 

5. Please make sure the refunds products or exchange products are sent 
with invoice, warranty card and a completed wrapped. 

When you are not sure about if you can make the exchanging in “the condition” you encounter, 
please write us without hesitation. We gladly find the solution with you. 

Customer Service Email: aesopshoes@gmail.com


You can contact us at any time through message system or email. 
Please kindly note that we may have time differences, so we usually respond to your questions 
within 12 hours.